Kitsch Reviews

This is my first experience purchasing from their website, I bought two packs of their face masks which being promoted everywhere by various influencers. I thought it would be safe and legit to order since I know Ulta and other places carry Kitsch. However, it's been almost 4 weeks I have yet to receive my package. Contacted UPS (since the estimated delivery date had passed by 3 days and no updates had been made) which informed me to contact the company. I reached out to them via telephone (states to leave a VM so I did- no return call), e-mail twice (no response), and through Instagram comments to which they said to DM them so I did and guess what... no reply! They may have cute products but they're 100% not trustworthy and this whole process has been a pain. Completely disappointed that I even fell for this scam... also check their Instagram comments tons of people experiencing the same things (they also delete/hide half their comments though, if that's not already a red flag)

I have thick, bleached balayage hair. Since my hair is very prone to breakage, I cannot use normal black cloth hair ties. These coils are amazing! They stay all day, they don't pull or break my hair, and the colors are beautiful. Plus, their customer service is unlike any other! I contacted Kitsch after Amazon sent me the wrong colors to see if I could equal exchange for the colors I ordered. Cassandra got back to me within an hour, told me to keep the coils Amazon sent and she personally sent me the right colors for free! I will be ordering so many more of these wonderful coils in the future.